Returns & Exchanges

💫 Returns & Exchanges

At Cupid’s Cologne, we stand behind the quality of every bottle we craft. If you’re not completely satisfied with your purchase, we’re here to help — with fairness, care, and understanding.

🛡️ 30-Day Money-Back Guarantee

You may request a return or exchange within 30 days of delivery, as long as the product is unopened, unused, and in its original packaging.

Because of the personal nature of fragrance, we cannot accept returns on bottles that have been opened, used, or tampered with. This policy helps maintain the safety and integrity of every product we send out.

📦 How to Request a Return

Email our support team at customerservice@elavita.org
 with your order number and reason for return.

Our team will reply with detailed return instructions and shipping information.

Once your return is received and inspected, we’ll process your refund or exchange within 3–5 business days.

💔 Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery.
We’ll resolve it promptly with a replacement or full refund — no hassle.

📘 Important Notes

Refunds are issued only to the original form of payment.

Shipping fees (if applicable) are non-refundable.

Unauthorized returns or used products will not be accepted or refunded.

At Cupid’s Cologne, your satisfaction means everything to us. We value your trust and strive to deliver a premium experience with every order.